Privacy Policy

EyeAddon ("EyeAddon", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website www.eyeaddon.com or use our services (collectively, our "Platform").

By accessing or using our Platform, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Platform.

1. Information We Collect

2. How We Collect Your Information

• Directly from you — when you register an account, place an order, upload a prescription, contact support, or fill out any form on our Platform.
• Automatically — through cookies and tracking technologies as you browse our Platform.
• From third parties — such as payment gateways (e.g., Razorpay), shipping partners, or social media platforms if you choose to log in via social sign-in.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders, including prescription verification.
• Create and manage your account on our Platform.
• Send you order updates, delivery notifications, and invoices.
• Respond to your customer support queries.
• Send you promotional emails and offers (you can opt out at any time).
• Improve our Platform, products, and services.
• Comply with applicable Indian laws and legal obligations.
• Prevent fraud and ensure Platform security.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our Platform. Cookies help us remember your preferences, keep you logged in, and understand how our Platform is used.

You can control or disable cookies through your browser settings. However, disabling cookies may affect certain features of the Platform.

We may use third-party analytics tools (such as Google Analytics) to collect aggregated, anonymised usage data to help us improve our Platform.

5. Sharing of Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• Service Providers — with trusted partners who assist us in operating our Platform (e.g., payment processors, shipping companies, SMS/email services). These partners are contractually obligated to keep your data confidential.
• Legal Compliance — if required by law, court order, or government authority under applicable Indian law.
• Business Transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Security

We implement industry-standard security measures — including SSL encryption, secure servers, and access controls — to protect your personal information from unauthorised access, disclosure, or loss.

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security. Please ensure you keep your account credentials confidential and do not share your password with anyone.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. We may also retain certain data as required by Indian law or for legitimate business purposes such as dispute resolution and fraud prevention.

You may request deletion of your account and associated data at any time by contacting us at support@eyeaddon.com.

8. Your Rights

As a user of our Platform, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal data (subject to legal obligations).
• Opt out of promotional communications at any time.
• Withdraw consent for data processing where consent is the legal basis.

To exercise any of these rights, please contact us at support@eyeaddon.com.

9. Children's Privacy

Our Platform is not directed to children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately and we will take steps to remove such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this Policy periodically. Your continued use of the Platform after any changes constitutes your acceptance of the updated Policy.