100% Money-Back Guarantee + 365 Day Warranty + Free Shipping and Returns >1-844-244-1186Every day 7am - midnight ET|♿|Help & Support
100% Money-Back Guarantee + 365 Day Warranty + Free Shipping and Returns >1-844-244-1186Every day 7am - midnight ET|♿|Help & Support
Eyeaddon Logo

GENERAL TERMS AND CONDITIONS OF USE

Last Updated: September 2025

IMPORTANT NOTICE: THIS AGREEMENT CONTAINS A BINDING ARBITRATION PROVISION AND CLASS ACTION WAIVER. IT AFFECTS YOUR LEGAL RIGHTS AS DETAILED IN THE ARBITRATION AND CLASS ACTION WAIVER SECTION BELOW. PLEASE READ CAREFULLY.

Thank you for visiting Eyeaddon.com, a website owned and operated by Optimax Investments Ltd. ("Optimax"). Please read these Terms and Conditions of Use ("Terms") carefully. They contain the legal terms and conditions that govern the use of and access to our websites, www.eyeaddon.com and m.eyeaddon.com, www.ottica.com as well as any other websites, mobile sites, (our "Websites") and mobile applications (our "Apps") (collectively, our "Sites") owned, operated and/or distributed by Optimax, Eyeaddon USA, Inc., Optimax Eyewear, Inc., Eyeaddon California, Inc., Eyeaddon Fulfillment Center, Inc. (hereinafter, collectively referred to as "Eyeaddon.com," "Eyeaddon," "we," "us," or "our"), as well as our provision of products and services provided or made available by Eyeaddon. Certain offline or online services, promotions, events, and features may have additional terms and conditions specific to them as communicated at the point of purchase, in advertising, or in person, and those additional terms and conditions are incorporated herein by reference.

Table of Contents

  1. Acceptance of Agreement
  2. No Professional Advice
  3. General Information
  4. Dispute Resolution & Arbitration
  5. Eligibility
  6. No Medical Advice or Services
  7. Customer Account
  8. Privacy
  9. Third Party Sources
  10. User Submissions
  11. Copyright Infringement
  12. Customer Purchases
  13. Ownership
  14. Customer Conduct
  1. Product Descriptions
  2. Copy Glasses Feature
  3. Visibly, Inc.
  4. Home Try-On
  5. Goods Not for Resale
  6. Limitation of Liability
  7. Other Rights
  8. Termination of Access
  9. Warranty Disclaimers
  10. Applicable Law
  11. Indemnity
  12. Submitted Feedback
  13. California Residents Notice
  14. Additional Purchase Policies

1. ACCEPTANCE OF THIS AGREEMENT, MODIFICATION & SEVERABILITY

By visiting any of our Sites that link to these Terms, you are acknowledging that you have read these Terms and our Privacy Policy, which is incorporated by reference herein, and you expressly acknowledge and agree that you are entering into a legal agreement with Eyeaddon (or any of its affiliates) and have understood and agree to comply with, and be legally bound by, these Terms.

We may make changes to these Terms from time to time. If Eyeaddon.com makes changes, it will provide you with notice of such changes, such as by sending an email, providing a notice through our Sites, or updating the date at the top of these Terms.

YOUR CONTINUED USE OF ANY OF THE SITES AFTER WE POST ANY CHANGES WILL CONSTITUTE YOUR ACCEPTANCE OF SUCH CHANGES. IN ADDITION, BY ORDERING PRODUCTS OR USING SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ AND REVIEWED THESE TERMS IN THEIR ENTIRETY, YOU AGREE TO THESE TERMS AND THE PRIVACY POLICY, AND YOU AGREE THAT THESE TERMS CONSTITUTE BINDING AND ENFORCEABLE OBLIGATIONS ON YOU.

NOTE: THESE TERMS CONTAIN A BINDING ARBITRATION AND CLASS ACTION WAIVER PROVISION IN THE "ARBITRATION AGREEMENT" SECTION BELOW THAT AFFECTS YOUR RIGHTS UNDER THESE TERMS AND WITH RESPECT TO ANY DISPUTE BETWEEN YOU AND EYEADDON.COM.

2. NO PROFESSIONAL ADVICE

Any information supplied through our Sites, by any form of e-mail communication or by any of our employees or agents, whether by telephone, e-mail, letter or other form of communication, is for informational purposes or general guidance and does not constitute medical or other professional advice. Health-related information provided through our Sites is not a substitute for medical advice and it is important that you not make medical decisions without first consulting your personal physician, optometrist, ophthalmologist or other healthcare professional.

4. DISPUTE RESOLUTION; ARBITRATION; CLASS ACTION WAIVER PROVISION

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS. IT REQUIRES YOU TO ARBITRATE DISPUTES WITH EYEADDON.COM AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF.

THIS SECTION OF THE TERMS SHALL BE REFERRED TO AS THE "ARBITRATION AGREEMENT."

You and Eyeaddon agree that any dispute, claim or controversy arising out of or relating in any way to these Terms of Use or your use of our Site, including products and services ordered or purchased through our Site and/or any third parties embedded therein, shall be determined by binding arbitration rather than court, except that you or we may assert claims in small claims court if your claims qualify.

Arbitration is more informal than bringing a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, and is subject to very limited review by courts. By agreeing to these Terms of Use, the U.S. Federal Arbitration Act governs the interpretation and enforcement of this provision, and that you and Eyeaddon are each waiving the right to a trial by jury or to participate in a class action.

Notice Requirement:

If you desire to assert a claim against Eyeaddon, you must first send a notice of your claim ("Notice") to: legal@eyeaddon.com with "LEGAL NOTICE" in the subject line.

The arbitration will be governed by the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (collectively, "AAA Rules") of the American Arbitration Association ("AAA"), as modified by these Terms of Use.

The parties expressly waive their right to file a class action or seek relief on a class basis. YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

5. ELIGIBILITY

Our Sites are not structured or intended to attract children under the age of 13 years. If you are under 13 years of age, please do not visit or use the Sites. If you are between 13 and 18 years of age, then you must review these Terms with your parent or guardian before visiting or using our Sites.

7. CUSTOMER ACCOUNT

During your use of our Sites, you may choose to or may be required to create an account. You agree to provide accurate and complete information and to keep the Account Information current, accurate and complete.

You are solely responsible for the activity that occurs in your Account, and you must keep your Account password secure. You must notify us immediately of any breach of security or unauthorized use of your Account.

20. LIMITATION OF LIABILITY

YOUR USE OF THE SITES IS AT YOUR OWN RISK. YOU AGREE THAT OUR SOLE OBLIGATION TO YOU IS TO PROVIDE THE SITES "AS IS."

TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE MAXIMUM LIABILITY TO THE EYEADDON.COM PARTIES TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION SHALL BE THE ACTUAL PRICE PAID THEREFORE BY YOU.

ADDITIONAL PURCHASE POLICIES

Return Policy

We are confident that you will enjoy our eyeglasses and contact lenses. However, if you are not completely satisfied with your eyeglasses within the first 45 days after delivery (and with respect to contact lenses, 60-day), you are entitled to a refund, product exchange (of equal or lesser value item). No questions asked and hassle-free.

Warranty

All frames have a 365-day manufacturer's warranty. In the unlikely event that your frame or lenses break after the initial 45 days following delivery and within one year of your purchase, we will gladly provide you with a 50% store credit towards another pair of eyeglasses.

Prescription Requirements

You hereby represent and warrant that the prescription you submit as part of your order is valid on the date of placing your order. If your prescription does not include an expiration date, we will fill your order in accordance with applicable legal requirements or within two years of the date of the prescription.

Shipping and Delivery

Orders will be delivered to the address that appears on your order within reasonable time from the completion of the production and the quality checks. Orders are typically shipped within 10 days from the date of confirmation of payment.

Contact Us

If you have any questions regarding our General Terms and Conditions of Use, please feel free to contact us via:

Email: service@eyeaddon.com

Phone: 1-844-244-1186

Postal mail: Eyeaddon, 954 Lexington Avenue, Suite 537, New York, NY 10021-5013, USA

Note: This Terms and Conditions page contains the essential sections of our comprehensive agreement. The complete terms include detailed sections on User Submissions, Copyright Infringement Claims, Third Party Content, Product Descriptions, Prescription Scanner Feature, Virtual Consultations, Home Try-On Programs, Price Match Guarantees, Enhanced Coverage Plans, Shipping Protection, and state-specific consumer notices.

For the complete and detailed terms and conditions, or if you have any questions, please contact us at: service@eyeaddon.com